Warranty Service Manager

Mungo Homes•Charlotte, NC

About The Position

Mungo Homes has a new opening for a Warranty Service Manager in the growing Charlotte, NC market! This position is responsible for the on-site review and repair of warranted residential construction. In addition, this position assists with the administration of warranty orders by processing and closing tickets, reviewing reports and following up on tickets as necessary to assure timely completion. The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in Markets throughout South Carolina, North Carolina, Georgia, and Virginia. While still family-run today with Steven Mungo as CEO, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to building quality, comfortable homes. Mungo Homes has a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provides economic, educational, health, housing, and emergency hardship support to charitable organizations. A portion of each home sold is invested in each local community. We don't hire people, we adopt them! We really want you to feel like you’re part of the family when you work at Mungo Homes. And that’s exactly what our Team Members say! At Mungo Homes, company culture is important to us: we believe that family and faith come first, and a healthy work-life balance is paramount.

Requirements

High school diploma or general education degree (GED); and two or more years related experience and/or training; or equivalent combination of education and experience.
Apple iPad
Microsoft Office Suite (Excel, Word, Outlook)
Adobe Reader
Valid state drivers license in good standing
Minimum state required automobile insurance

Nice To Haves

KOVA software (preferred)

Responsibilities

Meets with homeowners to determine needed repairs and verify warranty claim.
Supervises subcontractors on scheduled appointments.
Insures the protection of area of the home being worked on as well as surrounding areas.
Makes sure work areas are cleaned prior to leaving home.
Participates in Customer Service follow-up with homeowners.
Works with Production Management and other departments to resolve problems and coordinate activities.
Evaluates project costs and maintains budgets.
Completes all inspections required paperwork, including scheduling and payment approvals.
Reviews warranty reports and follows up on repairs to insure timely completion.
Works with sub-contractors when necessary.
Closes out orders in the computer to maintain accurate records.
Conforms with all safety rules and uses all appropriate safety equipment.
Maintain clean, well organized work area.