Warranty & Returns Specialist (Operations & Maintenance)

SunPower • Orem, UT

91d • $18 - $20

About The Position

We’re looking for a detail-oriented and customer-focused Warranty & Returns Specialist to join our Operations and Maintenance team. In this role, you’ll manage the full lifecycle of product warranty and replacement cases — from the first customer report to final resolution. You’ll coordinate with field teams, suppliers, and customers to make sure every issue is handled quickly, accurately, and with great communication. This position plays a key role in keeping our systems running smoothly and our customers satisfied by reducing downtime and ensuring timely, effective warranty service.

Requirements

• 2+ years of experience in operations, scheduling, logistics, or customer service.
• Proven ability to manage multiple cases or projects at once.
• Strong written and verbal communication skills.
• High school diploma or equivalent.

Nice To Haves

• Experience with warranty or returns coordination, particularly in technical, manufacturing, or service industries.
• Familiarity with business software like customer management or tracking systems.
• Basic understanding of electrical or mechanical systems (a plus, not a must).
• Associate or bachelor’s degree.

Responsibilities

• Take ownership of incoming warranty and return requests, ensuring each case is handled efficiently and with care.
• Review and prioritize cases based on urgency, impact, and customer needs.
• Assign work orders and ensure all involved parties have the information and materials they need to succeed.
• Act as the main link between customers, field technicians, vendors, and internal departments.
• Coordinate product replacements, shipping, and on-site service visits.
• Adjust plans as needed to account for inventory changes, scheduling conflicts, or shifting priorities.
• Monitor progress of warranty cases and identify opportunities to improve processing speed and accuracy.
• Prepare reports that highlight common issues, root causes, and areas for improvement.
• Support leadership with insights into performance, cost control, and customer satisfaction trends.
• Help refine and document standard procedures for warranty and return handling.
• Participate in problem-solving discussions to prevent recurring product issues.
• Share lessons learned to strengthen team performance and efficiency.
• Serve as the main point of contact for customers throughout the warranty process.
• Communicate updates clearly and professionally, ensuring expectations are well managed.
• Work collaboratively with customers and partners to reach fair, timely solutions.

Benefits

• Health, Dental, Vision, & Life and Accident insurance.
• HSA Savings Account.
• Opportunity to receive stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees