Warranty Representative

Smith Douglas Homes•Franklin, TN

11d

About The Position

In this role, you’ll make good use of your well-honed interpersonal and customer service skills to assist our home buyers with their warranty claims. You’ll delight in the privilege of assisting families with resolving their questions and concerns related to their new home. Your ability to communicate professionally, with patience and empathy will result in a trusted and long lasting relationships with our buyers. Our mission at Smith Douglas Homes is to enhance the quality of people’s lives. What an honor it will be to play such a huge part in living our mission!

Requirements

High School
Driver’s License (own transportation)
Minimum of 2 years of customer service experience
1 year residential construction, punch out, or similar work
Clear communication and exceptional interpersonal skills
Professionalism, Patience, Positive Outlook
Familiarity with residential home repair and construction
High attention to detail
Microsoft Office
Internet
Ability to learn SMART (proprietary software)

Nice To Haves

Code Compliance courses and OSHA/Safety classes helpful
Builder’s License helpful.

Responsibilities

Review all incoming Customer Service requests.
Ensure emergency claims are handled expeditiously.
Meet with homeowners to troubleshoot concern and determine course of action.
Reach out to the SDH Trade Partner to schedule warranty work, as necessary.
Complete minor warranty work and perform routine scheduled warranty checks.
Communicate updates directly with Customers regarding course of action.
Confirm scheduling and inspect warranty work performed by Trade Partners.
Review invoices from Trade Partners for approval.
Conduct Quality Assurance inspection and acceptance walks.
Work with Trade Partners on any delinquencies to expedite completion.
“On call” service after hours on a rotating basis with other Warranty Representatives.
Provide guidance to staff on warranty process and guidelines.