Warranty & Repair Coordinator

Helen of Troy • Cortez, CO

132d • $15 - $23

About The Position

Join our team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! Position: Warranty & Repair Coordinator – Osprey Work Location: Cortez, CO. 100% Onsite Hours: Monday- Friday (8-5 p.m.)

Requirements

• High School Diploma or GED equivalent.
• Ability to safely operate hand and power tools, perform backpack disassembly and assembly.
• Strong attention to detail, including the ability to differentiate between sizes of Osprey backpack products.
• Basic computer proficiency: MS Word, Excel, and Outlook.
• Ability to work effectively in a warehouse environment.
• Ability to lift up to 50 lbs. and to sit, stand, and walk for extended periods of time.
• Ability to travel up to four times per year for Osprey repair events.
• Authorization to work in the United States on a full-time basis.

Nice To Haves

• College-level coursework or degree.
• Prior experience in product repair, parts selection, or trades requiring the use of tools.
• Prior experience in Customer Service or Retail Environment.

Responsibilities

• Maintain the efficient and timely expo of repaired product shipping from Cortez, Colorado location.
• Process and ship parts requests, receive both inventory and non-inventory items, re-stock pick lines, and perform general warehouse maintenance.
• Process part requests from automated system and verify that the correct part is being packaged.
• Package product to minimize shipping charges and in-transit damage.
• Record required information for accurate data entry into software programs.
• Check in and add newly received products/parts to stock.
• Take inventory of shipping supplies and add to stock.
• Ensure that pick lines are fully stocked and remove empty cartons/packages from pick bins.
• Dust mop the warehouse and remove loose trash and debris.
• Run lift equipment with proficiency and ensure that all equipment is charged and/or fueled sufficiently.
• Back up to W&R Flex Repair pack shipping process and process repaired product for return to customer.
• Quickly and accurately verify that the correct product is being packed.
• Process and ship orders for other internal departments.

Benefits

• Salary + Bonus
• Healthcare
• Dental
• Vision
• Paid Holidays
• Paid Parental Leave
• 401(k) with company match
• Basic Life Insurance
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Paid Time Off (PTO)
• Paid Charitable (volunteer) Leave
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees