Warranty Project Manager
About The Position
Join a global technology leader that’s shaping the future of energy. As a Warranty Project Lead at Hitachi Energy, you’ll guide the full lifecycle of our warranty programs—driving excellence, advancing customer satisfaction, and elevating product performance across a diverse portfolio. This role gives you the chance to collaborate across engineering, manufacturing, quality, supply chain, and customer-facing teams while influencing decisions that directly improve product reliability and the customer experience. You’ll analyze warranty insights, drive corrective actions, and champion process improvements that strengthen our commitment to quality. If you thrive on problem‑solving, leading initiatives, and making a measurable impact, this role offers a platform to shape strategy, innovate processes, and work on high‑visibility projects. You’ll be empowered with autonomy, supported by global expertise, and connected to a purpose-driven mission—advancing a more sustainable, reliable, and efficient energy future.
Requirements
- Bachelor’s degree in Engineering, Business, Project Management, or related field.
- 5–7 years of project management experience; 3+ in warranty, quality, or service operations.
- Strong analytical capabilities and experience with data‑driven decisions.
- Skilled communicator with the ability to collaborate across levels and functions.
- Proficient in SAP, Ariba, and Microsoft Office tools.
- Knowledge of warranty practices, standards, and regulatory requirements.
- Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
Responsibilities
- Lead end‑to‑end warranty project planning and execution.
- Coordinate cross-functional teams to enhance warranty policies and processes.
- Analyze claims data to identify trends and improvement opportunities.
- Partner with engineering and quality teams to address root causes.
- Oversee relationships with service providers and suppliers.
- Deliver training to internal teams and external partners.
- Produce reporting and insights for senior leadership.
- Drive continuous improvement to elevate customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
