Stay Smart Coach
About The Position
We’re looking for a detail-oriented, process-driven Warranty Processing Specialist to join our high-impact FileSmart team. In this remote role, you’ll work directly with dealership service departments to help them maximize reimbursement opportunities by preparing and submitting precise, compliant labor rate and parts rate increase requests to automotive manufacturers. You’ll serve as a trusted partner to our clients, an expert in documentation and compliance who ensures every submission meets strict manufacturer and legal requirements. If you thrive in a fast-paced environment, love working with data and documents, and bring a sharp eye for detail, this is your chance to make a measurable impact on dealership profitability while growing your career with a company that values results, urgency, and a positive attitude.
Requirements
- 1-2 years of experience in an automotive dealership service department (warranty administration, service advisor, technician, or service management experience preferred)
- Proficiency in Microsoft Excel and document preparation tools
- Understanding of manufacturer warranty policies and ability to follow detailed guidelines
- Strong organizational and time management skills with a focus on accuracy and timeliness
- Excellent written and verbal communication skills
- Analytical mindset with the ability to recognize patterns and solve problems independently
- Ability to work remotely with minimal supervision and manage multiple submissions in a fast-paced environment
Responsibilities
- Review customer pay repair orders (ROs) within Dynatron’s software to ensure alignment with manufacturer and state requirements
- Calculate average labor rates and parts markups using qualifying ROs and preset guidelines
- Prepare accurate, complete filing packages for submission to manufacturers, including summaries, supporting documentation, and required forms
- Submit warranty labor rate and parts rate increase requests within specified timelines
- Ensure full compliance with all manufacturer rules, guidelines, and filing deadlines
- Respond to inquiries from dealerships or manufacturers regarding filing status, documentation, or clarifications
- Maintain organized records and communicate filing updates to dealership management when necessary
- Stay current with evolving manufacturer policies, warranty reimbursement rules, and state laws
- Identify patterns and insights that help improve accuracy and approval rates
- Participate in special projects and contribute to internal process improvements as needed
Benefits
- Comprehensive health, vision, and dental insurance
- Employer-paid short- and long-term disability and life insurance
- 401(K) with competitive company match
- 11 paid holidays
- Branded welcome swag and home office setup support for remote employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
