Warranty Manager - Valley Metro

Keolis America•Tempe, AZ

About The Position

Warranty Manager - Valley Metro Knowledge and Experience: A minimum of 3 years’ experience in vehicle and parts warranty administration required Must be proficient in developing and populating Excel spreadsheets Intermediate to advanced experience working with Microsoft Office products. Have strong analytical skills Ability to effectively communicate verbally and in writing Experience with time entry, billing, scheduling, and light accounting preferred. Must be experienced in data retrieval from maintenance management systems. Knowledge and experience in transit bus warranty administration and support fleet is desirable Highly detail oriented and organized with the ability to handle multiple projects simultaneously while exceeding Must have experience in dealing with vendors, clients, and various external stakeholders Skills: Will be a team player who achieves business objectives and focuses on continuous improvement Will possess excellent communication, interpersonal and decision-making skills Wil possess excellent negotiation skills Will be fluent in English with excellent written and verbal communication skills Ability to develop positive relationships and work with vendors and Keolis location staff to achieve continuous improvement with efficient, cost-effective solutions that achieve business objectives as well as benefit Keolis and customers. Ability to work with MS Office Suite and various fleet management software platforms Will have the ability to identify and solve problems in a structured and analytical way Key Accountabilities: Responsibilities Develop, implement, and manage companywide warranty policies and procedures Responsible for properly handling all warranty claims including verification of serial numbers, part numbers, and warranty expiration dates. Gather all billing and start-up documents for units involved. Invoice all approved warranty claims. Analyze manufacture policy and rates to determine billable amounts. Handle and resolve all claim corrections and charge-backs Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs Data entry into internal system for all new claims. Oversee all warranty parts and parts returns. Establish and maintain relationships with the manufacturer's designated warranty representatives Provide a weekly report to the Director of Maintenance and/or the Leadership Team regarding program effectiveness and claims reimbursement. Assist with special projects, audits and reports as requested . Parts Support: Provides assistance to the Parts Department when the Parts Manager is out for an extended period of time. This role has limited parts-related responsibilities and will not be involved in daily Parts operations. Business Processes Assist in developing business policies and processes Provide efficiencies and processes training for best practices Drives continuous improvement in warranty management process Reporting Reports to the Director of Maintenance and communicates regularly with other staff and team members regarding warranty status and audit results Additional Statements: Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate. EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. #INDHP

Requirements

A minimum of 3 years’ experience in vehicle and parts warranty administration required
Must be proficient in developing and populating Excel spreadsheets
Intermediate to advanced experience working with Microsoft Office products.
Have strong analytical skills
Ability to effectively communicate verbally and in writing
Must be experienced in data retrieval from maintenance management systems.
Highly detail oriented and organized with the ability to handle multiple projects simultaneously while exceeding
Must have experience in dealing with vendors, clients, and various external stakeholders
Will be a team player who achieves business objectives and focuses on continuous improvement
Will possess excellent communication, interpersonal and decision-making skills
Wil possess excellent negotiation skills
Will be fluent in English with excellent written and verbal communication skills
Ability to develop positive relationships and work with vendors and Keolis location staff to achieve continuous improvement with efficient, cost-effective solutions that achieve business objectives as well as benefit Keolis and customers.
Ability to work with MS Office Suite and various fleet management software platforms
Will have the ability to identify and solve problems in a structured and analytical way

Nice To Haves

Experience with time entry, billing, scheduling, and light accounting preferred.
Knowledge and experience in transit bus warranty administration and support fleet is desirable

Responsibilities

Develop, implement, and manage companywide warranty policies and procedures
Responsible for properly handling all warranty claims including verification of serial numbers, part numbers, and warranty expiration dates.
Gather all billing and start-up documents for units involved.
Invoice all approved warranty claims.
Analyze manufacture policy and rates to determine billable amounts.
Handle and resolve all claim corrections and charge-backs
Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
Data entry into internal system for all new claims.
Oversee all warranty parts and parts returns.
Establish and maintain relationships with the manufacturer's designated warranty representatives
Provide a weekly report to the Director of Maintenance and/or the Leadership Team regarding program effectiveness and claims reimbursement.
Assist with special projects, audits and reports as requested
Provides assistance to the Parts Department when the Parts Manager is out for an extended period of time.
Assist in developing business policies and processes
Provide efficiencies and processes training for best practices
Drives continuous improvement in warranty management process
Reports to the Director of Maintenance and communicates regularly with other staff and team members regarding warranty status and audit results