Warranty Manager

Lithia & Driveway

1d

About The Position

If you are a Warranty professional who wants to get your career in gear, come and take the journey with one of the largest and most successful retail automotive teams in the nation. Lithia embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. We are committed to growing our company and Growing our People! At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral
• Ability to read and comprehend instructions and information.

Nice To Haves

• Prior experience in a Service Department (preferably in a lead or management position) strongly desired.

Responsibilities

• Directly supervise the Warranty Administrators.
• Assist the Warranty team with processing all warranty claims by next business day following RO close date.
• Review charge backs and short pay claims with Warranty Supervisor and Service Manager prior to write-offs.
• Establish and manage compliance with set procedures and guidelines to ensure that the payments are timely and comply with all applicable manufacturer policies.
• Perform Warranty audits.
• Monitor, analyze, and report monthly manufacturer warranty trends; cost per repair reports to avoid future manufacturer audits for the company.
• Manage, develop, and improve the warranty system, installation, development, and maintenance.
• Manage and initiate dealer and internal systems training.
• Directly responsible for hiring, performance management, coaching, and distribution and work review of Warranty staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed