Warranty Manager

Fun Town RV, LP • Surprise, AZ

157d

About The Position

The Warranty Manager is responsible for overseeing the warranty process within the RV dealership, ensuring that all claims are handled accurately, efficiently, and in compliance with manufacturer guidelines. This role involves managing a team of warranty administrators, coordinating with service technicians, and building strong relationships with manufacturers to maximize warranty reimbursements. The Warranty Manager also ensures that the dealership minimizes warranty-related costs and that customers receive timely, high-quality service for all warranty repairs.

Requirements

• Proven experience in a warranty management role within the RV, automotive, or a related industry.
• Strong understanding of manufacturer warranty policies, procedures, and RV systems.
• Excellent leadership and team management skills with a focus on coaching and development.
• Strong negotiation skills and the ability to manage relationships with manufacturers.
• Financial acumen with experience in A/R Management, managing budgets, and analyzing performance data.
• Strong organizational and problem-solving skills with a focus on accuracy and attention to detail.
• Proficient in service management software.
• Ability to communicate effectively with customers, technicians, manufacturers, and dealership leadership.

Nice To Haves

• Technical certifications or a degree in business management, automotive/RV technology, or related field preferred.

Responsibilities

• Lead and manage the warranty team, including administrators and coordinators, ensuring that all warranty claims are submitted accurately and processed efficiently.
• Oversee the submission, follow-up, and reconciliation of warranty claims, ensuring compliance with manufacturer policies and dealership procedures.
• Coordinate with service technicians and advisors to ensure that repairs covered under warranty are documented correctly and that proper diagnostic and repair information is provided.
• Serve as the primary point of contact for all manufacturer warranty representatives, building strong relationships to facilitate quick and favorable claim approvals.
• Negotiate claim approvals and resolutions with manufacturers, advocating for the dealership and ensuring full reimbursement for covered repairs.
• Stay informed on all manufacturer warranty updates, bulletins, and changes in policy, and communicate this information to the service and warranty teams.
• Hire, train, and develop warranty administrators, ensuring they are knowledgeable about manufacturer warranty requirements and dealership processes.
• Conduct regular performance reviews, provide ongoing training, and establish clear performance metrics for the warranty team.
• Foster a collaborative and customer-focused work environment that emphasizes accuracy, accountability, and efficiency.
• Analyze warranty claim data to identify trends, opportunities, and potential areas of improvement to reduce warranty-related costs.
• Develop strategies to increase warranty reimbursement rates, minimize claim denials, and ensure all eligible claims are submitted.
• Work with the service department to improve processes and minimize unnecessary warranty claims or chargebacks from manufacturers.
• Ensure that customers are informed of warranty coverage and limitations in a clear, professional manner.
• Work with service advisors and technicians to resolve customer warranty issues quickly and effectively, ensuring a high level of customer satisfaction.
• Address escalated customer concerns regarding warranty claims and ensure timely resolution.
• Maintain accurate and organized records of all warranty claims, approvals, and payments.
• Generate detailed reports on warranty claim performance, providing insights to dealership leadership on claim approval rates, revenue, and potential issues.
• Track and report on manufacturer payments, ensuring compliance and proper offset handling of all receivables.

Benefits

• Competitive salary and commission on collected warranty.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED