Warranty Manager RV Dealership Mesa AZ

World Wide RV • Mesa, AZ

19h • $60,000 - $70,000

About The Position

We're a leading RV dealership in the heart of Arizona, passionate about delivering exceptional service to our customers on the road. As we expand our service operations, we're seeking a skilled RV Warranty Manager to oversee our warranty department, maximize reimbursements, and ensure top-tier customer satisfaction. If you thrive in a fast-paced environment and have a knack for turning warranty claims into revenue wins, join our team!

Requirements

• 3-5+ years in warranty administration or management, preferably in RV, automotive, or dealership service environments.
• Proven experience with RV warranty systems, claim portals (e.g., OEM platforms), and coding (labor ops, failure codes, parts stamps).
• High school diploma required; Associate's or Bachelor's in Business, Automotive Tech, or related field preferred.
• Strong leadership skills with experience supervising small teams.
• Proficiency in Microsoft Office, dealership management software (IDS), and warranty-specific tools.
• Excellent communication (verbal/written), detail-oriented, and problem-solving abilities; ability to handle high-volume claims under deadlines.

Nice To Haves

• Knowledge of RV systems (electrical, plumbing, structural) a plus.

Responsibilities

• Oversee all warranty processing, including reviewing repair orders for accuracy, completeness, and compliance with manufacturer guidelines.
• Manage submission of manufacturer and aftermarket warranty claims, track payments, and follow up on rejections to maximize recovery (target: 95%+ reimbursement rate).
• Lead and supervise a team of warranty administrators and technicians, providing training on claim coding, documentation, and best practices.
• Analyze warranty data, trends, and claims to identify issues, reduce denials, and implement process improvements for better efficiency and profitability.
• Collaborate with service advisors, technicians, parts department, and manufacturers to verify coverage, secure approvals, and resolve escalated customer issues.
• Maintain detailed records, prepare performance reports, and ensure adherence to audits and regulatory requirements.
• Foster strong relationships with RV manufacturers (Jayco) and monitor accounts receivable for timely collections.
• Support customer service by addressing warranty-related inquiries and coordinating repairs to uphold our commitment to RV adventure without interruptions.

Benefits

• Competitive salary with bonus incentives tied to departmental performance.
• Comprehensive benefits: Health, dental, vision, 401(k) with match, paid time off, and RV purchase discounts.
• Ongoing training, including RVDA warranty certification support.
• Family-owned culture with growth opportunities in a booming RV market.
• Work-life balance in sunny Arizona – perfect for RV enthusiasts!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED