Warranty Lead

AgriVision Equipment and PrairieLand Partners•Pacific Junction, IA

10d

About The Position

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri. We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority. Look Forward. Adapt Often. Lead Always. General Purpose: The Warranty Lead oversees the warranty claim process to maximize efficiency and return on claims. This position provides consultation and training for the internal warranty team, service, and parts departments on all matters related to warranties and reports to the Aftermarket Support Manager.

Requirements

Promote and support AVE-PLP Guiding Principles.
Knowledge of service software and Deere Warranty system.
Proficiency in Microsoft Office and internet functions.
Ability to analyze and interpret internal reports.
Effective communication with customers, employees, and peers.
A clear sense of urgency and understanding of the importance this work has on the overall success of the location and Company.
High School Diploma or General Education Diploma (GED) equivalent is required.
Two or more years in Service Department operations required.
Equivalent education and experience may be substituted.
Must have reliable transportation.
Must have and maintain a valid Driver’s License.
Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

Responsibilities

Develop and manage standardized warranty claim processes.
Oversee the warranty process to ensure pre-authorization, timely submission, and follow-up is completed in a timely manner.
Research and resolve unpaid claims.
Monitor equipment records for warranty expiration.
Manage and process parts and service warranty claims.
Oversee Product Improvement Program (PIP) management.
Provide consultation and training on warranty regulations.
Communicate warranty status to departmental management.
Compile warranty recovery data.
Support Short-line Warranties and Shortage/Damage Claims.
Support machine transfer and location unknown processes.
Perform other duties as required.
Manage the Warranty Processor in accordance with AVE-PLP policies.
Assist in interviewing, hiring, training, planning, assigning, and directing work.
Assist in appraising performance, disciplinary action, address complaints, and resolve problems.