Warranty Expense Control, Auditor
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About The Position
The primary responsibility of the Auditor of Warranty Expense Control is to assist the team in daily monitoring of abnormal warranty expense trends, and auditing of dealers. Assist in activities related to both dealer self-audits and dealer field audits (Honda and Acura). Interface with Zone Manager, Assistant Zone Manager and District Manager personnel to evaluate warranty practices at dealerships, address aberrant claims and implement countermeasures to improve accuracy and integrity of future claim submissions. Assist in dealership warranty expense trends and fulfill any debits as needed while consulting with Zone, AZM and DPSM. Assist in administering Archiving Certification Program (EAC) in order to improve the efficiently of audits while maintaining the integrity of dealership warranty record management. Assist in the determination of business rules to be included in warranty system enhancements, including National Claim Scoring, New Warranty System 2, Over / Under Standard and warranty audit databases. Ensure that inappropriate claims are rejected during validation process in order to improve overall dealer claim accuracy and reduce debits needed during audit review.
