Warranty Customer Service Representative

Sobieski•Newark, DE

31d

About The Position

The Customer Service Representative is our customer’s first experience with Sobieski. It is an important responsibility as this is the point at which we first begin to establish, grow, and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.

Requirements

High school diploma or equivalent.
Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible, and great attitude on life.

Responsibilities

Manage inbound and outbound customer calls in a timely manner.
Monitor warranty email account to ensure every customer is contacted and scheduled.
Identify customers’ needs and wants, give your best to clarify information.
Research every issue and provide solutions to them.
Recognize opportunities to upsell our products and services.
Follow our company's communication “scripts.”
Keep records of all conversations in our call center database in a comprehensible way.
Provide excellent builder communication and ensure all notes are provided on builder sites.
When assigned, attend meetings and training seminars.
Build strong relationships with customers.
Follow our customer engagement strategy.
Meet qualitative and quantitative targets.