Warranty Coordinator

Dream Finders Homes • Franklin, TN

201d

About The Position

The primary role of the Warranty Coordinator is to document and/or follow standard operating procedures, preparing reports, compiling data, analyzing data, investigating and resolving problems. Work is in office, primarily self-directed, requiring analysis, initiative and independent judgment.

Requirements

• Minimum Associate's degree or equivalent work experience
• Typically has one to three years of experience in administrative support position within a corporate setting
• Exceptional communication skills - both written and verbal
• Good knowledge of administrative practices and procedures
• May make contact of a sensitive, complex, and sometime confidential nature both inside and outside of the company
• Professional appearance and presentation
• Strong attention to detail
• Strong organizational skills and time management skills
• Ability to establish and maintain strong relationships

Responsibilities

• Receives, archives, and distributes inbound customer emails to field warranty techs
• Disseminates warranty requests and inform homeowner of items that may exempt from warranty as stated in DFH warranty manual
• Email customers post closing to ensure they understand warranty process and had an excellent customer experience
• Works as liaison between customers, warranty techs, and management
• Generate warranty tickets and notes to track warranty tech appointment and repair work
• Inputs initial customer requests into DFH ERP system (BuildPro)
• Confirms work has been completed to homeowner satisfaction
• Assist Field Warranty Tech Representatives with information as needed
• Can work as back fill to Sales, Permitting, and Closing Coordinator as needed
• Job could require weekend response to homeowner for emergencies
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: Associate degree