Warranty Coordinator, 1st shift, Marathon Equipment

About the position

Join our Team: Warranty Coordinator - Marathon Equipment, Onsite Vernon, AL. The Warranty Coordinator will oversee the warranty process by evaluating, writing, and completing work orders for warranty claims. Will communicate, as needed, with managers and supervisors to ensure timely and accurate processing of all claims.

Responsibilities

• Acting as primary point of contact for warranty claims.
• Takes calls from branches and customers on warranty issues and repairs.
• Establishes policy settlements for equipment out of warranty.
• Communicates with production concerning warranty issues.
• Review documentation, verify accuracy, coordinate, and resolve discrepancies.
• Oversee warranty processes to ensure quality standards, deadlines, and proper procedures, correcting errors or problems.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Provide superior customer service skills with both internal and external customers.
• Research databases to understand the history of each warranty claim.
• Interface with Aftermarket Technical Support personnel in the adjudication process.
• Facilitate internal approvals to accept/reject warranty claims.
• Interface with Supply Chain organization in the event a claim needs to be submitted to a Supplier.
• Provide return goods authorizations and research invoices.
• Must have superior knowledge of JDE.
• Ability to produce on a regular basis reporting of metrics (turn-around time, days to process, etc.) and process improvement activities.
• Perform various administrative tasks and comply with all company policies and procedures.
• Manage the online warranty computer program.
• Train dealers and customers on proper use of warranty systems and warranty policy.
• Coordinate failed parts returns.
• Manage the install base warranty records.
• Process and administer warranty claims for Marathon or per supervisor guidance.
• Handle frequent interaction with customers, Marathon dealers, and ESG sales team members to provide information and guidance.
• Manage the online warranty registration process.

Requirements

• High school diploma.
• Must be PC literate with good word processing and spreadsheet skills.
• Ability to use Microsoft PowerPoint and Microsoft Excel.
• Minimum of 5 years of technical experience.
• Detailed problem solving and troubleshooting skills.
• Able to work overtime when needed to complete an assigned task.

Nice-to-haves

• Individual with experience in an industrial environment preferred.
• Sales or customer service experience is preferred.
• Excellent written and verbal communication and interpersonal skills.
• Proven record working with cross functional teams.

Benefits

• Competitive salaries.
• Advancement opportunities.
• Paid vacation.
• 401(k).
• Medical, dental, and vision insurance.