Warranty Claims Representative

AAON • Tulsa, OK

175d • $15 - $23

About The Position

The Warranty Administrator I is an entry level position responsible for answering calls and responding to customer inquiries, requests, and complaints. May escalate issues to technical support as needed.

Requirements

• High school diploma, general education degree, or equivalent.
• Experience working with customer service preferred.
• HVAC industry experience helpful.
• Proficient with PC and Microsoft Suite.

Nice To Haves

• Stay calm when customers are stressed or upset.
• Strong organizational skills.
• Strong customer communication and customer service orientation.
• Ability to execute multiple tasks simultaneously under time pressure.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Receives and responds to customer inquiries, requests, and complaints.
• Communicates clearly with customers to determine needs and find effective solutions.
• Follow proper RGA procedures as outlined in training and feedback provided by supervisor.
• Assign and track XOI calls to Technical Support Specialist as needed to ensure quick and satisfactory resolutions for field related calls.
• Consistently deliver a high level of customer service to exceed customer needs.
• Provide input on processes and procedures for continuous improvement purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees