Warranty Claims Analyst

Jayco • Elkhart, IN

437d

About The Position

The Warranty Claims Analyst at Jayco is responsible for researching, resolving, analyzing, and trending chargeback claims to ensure accuracy and compliance with Supplier contractual terms. This role involves collaboration with the Warranty Claims and Supplier Relations Manager to capture and analyze chargeback requirements and financials, ensuring appropriate credits are issued.

Requirements

• 5 years of customer service experience.
• Strong analytical skills.
• Excellent verbal and written communication skills.
• Proficient in the use of computers for daily work.
• Ability to multi-task and demonstrate great attention to detail.
• Good knowledge of customer service policies, procedures, and programs.
• Ability to work in a complex and changing environment with minimal supervision.

Responsibilities

• Analyze, process, validate and resolve chargeback claims to ensure issuance of appropriate credit within contractual requirements.
• Conduct extensive research of outbound claim submissions to resolve discrepancies between the Supplier and Jayco.
• Ensure all data is current and assist in proper team training following department policies.
• Reconcile chargebacks by researching, crediting, and/or collecting chargeback deductions in collaboration with internal and external partners.
• Develop, build, and maintain strong collaborative relationships with Supplier/Vendor partners.
• Administer tracking, calculate and review outbound claims for completeness and accuracy.
• Perform trend analysis on Supplier accounts over prior submission periods and credit history.
• Daily reconciliation of chargeback submissions received and credits issued to ensure accuracy of claim data for end customer transactions.
• Assist in reporting and internal and external audits for the Finance Department.
• Adhere to pre-established milestones and goals as a self-starter with a high level of initiative to drive results.
• Assist with Flat rate maintenance to ensure Supplier requirements are agreed to and documented in a timely manner.
• Identify new process and system improvement opportunities and resolve or escalate repetitive or complex discrepancies.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• On-site gym
• Dental insurance
• 401(k)
• Flexible spending account
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: No Education Listed