Mercedes-Benz Warranty Claims Administrator

SWICKARD SHARED SERVICES LLC • Las Vegas, NV

just now • Remote

About The Position

Fully remote position.
2+ years of Mercedes-Benz Warranty Administration experience required
Swickard Auto Group is seeking a skilled and dedicated professional to join our Warranty team as a Warranty Claims Administrator. We are looking for a career-oriented individual eager to elevate their skills while providing exceptional service to our clients and team members. Join our team and take your career to the next level!

As a Warranty Claims Administrator, you will work closely with our Fixed Operations Team, Dealership Service and Parts Departments, and Accounting Professionals to ensure accurate booking and warranty claim payments.

Requirements

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Strong problem-solving skills with the ability to "Think outside the box" when necessary.
• Education: High school diploma or GED required; technical training or a bachelor’s degree is a plus.
• Experience: Minimum of two years Mercedes-Benz Warranty Administrator experience required.
• Experience navigating Service and Warranty functions within NetStar and EVA.
• Strong understanding of automotive technology and diagnostics.
• Exceptional verbal and written communication abilities.
• Proficiency in Microsoft Office and claims management software.
• Excellent organizational skills and attention to detail.

Nice To Haves

• Reynolds and Reynolds Ignite experience is a plus.

Responsibilities

• Claims Processing:
• Book, close, and transmit repair orders using Reynolds & Reynolds software.
• Utilize multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents.
• Knowledge Maintenance:
• Stay informed about claims developments, coverage standards, and updates to manufacturer policy.
• Participate in manufacturer webinars and internal reviews.
• Documentation and Reporting:
• Reconciling Warranty Receivables Schedules using provided Accounting tools.
• Accurately document all claim activities in the management system.
• Provide regular claim status reports and review trends with management team.

Benefits

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED