Warranty Cancellations Manager - RideNow Allen

RideNow Group • Allen, TX

2d

About The Position

RideNow Powersports is seeking a detail-oriented Warranty Cancellations
Manager to join our Allen team!

JOB SUMMARY
Manages a team that is responsible for collections, processing, and researching
aftermarket service contracts to support the Warranty Cancellations team and
RideNow dealership locations.

Requirements

• Extensive knowledge of Accounts Payable and Receivables
• Experience managing staff and resolving complex issues.
• Excellent customer service and solid communication skills.
• Dealership experience preferred.
• Attention to detail and time management skills.
• High school diploma or equivalent.

Nice To Haves

• Dealership experience preferred.

Responsibilities

• Manages a team of Warranty Cancellations Administrators.
• Assist with the answering of incoming email communication.
• Assist with the answering of calls to the department phone line and escalations.
• Assist processing incoming check refund calculations for pending cancellations.
• Research aging cancellation requests and work through problem resolution.
• Process all incoming cancellation requests for an assigned territory
• Ensures the Cancellations team meets processing goals of 80% closures in 30 days personally and group average.
• Provide exceptional customer service to both internal and external customers.
• Any other specific duties deemed necessary for the overall success of the department and dealerships as a whole.
• Maintains a positive working relationship with all other employees.
• Must be able to sit for prolonged periods of time at work station

Benefits

• Medical, Dental, and Vision Insurance
• Employer-paid life and short-term disability insurance
• Paid time off
• Employee discounts on vehicles, parts, and merchandise

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees