Warranty Booker
About The Position
Fields Mercedes Benz of Asheville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
Requirements
- Good communication skills including active listening
- Service-oriented
- Computer literate, and able to learn new software
Responsibilities
- Scheduling Service Appointments (including valet appointments)
- Assisting with alternate transportation needs
- Answering basic service questions
- Booking Warranty (training provided)
- When necessary, directing customers to the correct department (Collision, Technology, Roadside Assistance, etc.)
- Coordinating recall appointments
- Perform “day after” service calls
- Call customers to schedule recalls
- Call customers to schedule declined service
- Contact customers with special parts orders
Benefits
- Medical
- Dental
- Vision
- Short- and Long-Term Disability
- Paid Basic Life Insurance
- 401(k) Plan
- Personal Time Off
- Paid Training
- Employee vehicle purchase plans
- Health and wellness
- Sundays off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
