Warranty and Returns Processor

Responsible for commercial and residential warranty claims processing, initiates stock and non-stock returns workflow, works with customers on facilitating the warranty and returns process, files and manages freight claims, reconciles credit memos, and ensures vendor information regarding return policies are current. Receives stock return requests from customers thru various sources (HVAC web Portal, email or phone call, etc.). Reviews original stock order in Eclipse and verifies sales history to ensure the price credited is correct, PO # is correct & serial numbers match. Determines if customer is exempt from re-stocking fees. Contacts customer to advise if return is valid or invalid and if re-stock fee is applicable. Creates the return sales order as generation against sales order customer originally purchased material on. Works with customer to resolve any pricing discrepancies. Requests non-stock return authorization from vendor, determines from vendor if item(s) can be returned, communicates with customer when vendor will not accept return; notifies manager. Works with Repair Lead and Warranty and Returns Manager to handle stock and non-stock returns requiring their involvement. Processes commercial and residential warranty claims.