Warranty Analyst

Cleaver Brooks • Thomasville, GA

55d • Onsite

About The Position

Cleaver Brooks is looking for a Warranty Analyst to join our team in Thomasville, GA. The Warranty Analyst is responsible for processing repair/defective parts orders and RMA's received from customers and representatives, reviews return requests by checking part numbers, and pricing for accuracy.  Clarifies incorrect and/or missing information as needed. Any salary estimation specified in this job board may or may not be aligned with our organization's pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details! Job Location: Thomasville, GA

Requirements

• High School diploma required.
• Minimum of 3 years in customer service or related field. Must have an exceptional working knowledge of ERP systems, IFS experience is preferred.
• Basic computer skills with working knowledge of Microsoft Office programs.
• Must have good written and verbal communication skills. Industry experience in warranty and quality processing.
• Work requires regular speed and accuracy operating office equipment.  Exceptional communication skills both verbal and written.   Work requires a minimum active physical exertion.
• Normal plant, shop, field, or office conditions. From time to time, slightly disagreeable features.  Negligible/little or no exposure.

Nice To Haves

• Associate or bachelor's Degree preferred.
• Green Belt certification is preferred.

Responsibilities

• Position requires regular exercise of problem solving and policy or procedure interpretation skills, able to balance standard procedures and policies against best business practices regarding customer relations.
• Ability to communicate effectively in sometimes emotion charges situations with individuals inside and outside the company using appropriate email's, letters, and phone contact.
• Effectively follows up hot item projects to final resolution.
• Edits, analyzes, and interprets incoming repair/defective parts orders and RMA's.
• Reviews order/RMA for accuracy of part numbers, pricing, and specifications.
• Contacts customer or representative to clarify orders/RMA's or to supply missing data.
• Works with Suppliers for processing warranty claims, denials, credits, and debits.
• Processes reports for warranty process and with procurement.
• Responds to customer inquiries for parts pricing and delivery information, telephone, fax and written requests.
• Maintains all records and files relating to pricing, part numbers and customer information.
• Maintains data pertaining to returns, orders, and shipments for analytic review.
• Must be willing to occasionally travel for training and/or working with the Suppliers on an as needed basis.
• All other duties as assigned.

Benefits

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees