Honda-posted about 1 year ago
$45,000 - $50,000/Yr
Full-time • Mid Level
Elgin, IL
Transportation Equipment Manufacturing

The Warranty Administrator at McGrath Honda of Elgin is responsible for managing all aspects of warranty processing for the dealership. This role requires a detail-oriented individual who can work efficiently in a fast-paced environment, ensuring that all warranty claims are processed accurately and in a timely manner. The position involves collaboration with service managers, advisors, and technicians to address warranty-related inquiries and maintain compliance with manufacturer policies.

  • Process warranty claims on a timely basis.
  • Determine applicable labor operation codes, failed parts, and any other data coding required to properly process warranty claims.
  • Review all warranty paperwork to ensure proper documentation, in accordance with the manufacturer's Warranty Policies & Procedures Manual.
  • Reconcile all warranty receivables with payments through the appropriate accounting schedules.
  • Review all claims to confirm applicable warranty coverage, proper pricing, and necessary manufacturer authorizations have been obtained prior to submission.
  • Clarify any concerns about the complaint, cause, or correction of a warranty claim.
  • Resubmit all rejected claims promptly or receive authorization from service management to write them off.
  • Keep informed of all factory recalls and bulletins.
  • Keep service managers well informed on trends, documentation issues, etc.
  • Assist service advisors and technicians with any warranty questions.
  • Assist with warranty audits and special projects as needed.
  • Complete all required warranty training courses.
  • Mid-level experience in warranty administration or related field.
  • Strong organizational skills and attention to detail.
  • Proficient computer skills.
  • Previous dealership experience preferred.
  • Ability to work in a fast-paced environment.
  • Effective verbal and written communication skills.
  • General knowledge of automotive parts and service processes.
  • Competitive pay based on experience
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Cancer insurance
  • Accidental insurance
  • Paid Time Off
  • Tenure benefits awarded for length of employment
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