Warranty Administrator (Scottsdale, AZ)

University of Richmond•Scottsdale, AZ

10d•Hybrid

About The Position

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Warranty Administrator, you will process and resolve branch warranty claims. You will also manage product complaints including branch/manufacturer communications. This is a hybrid role in our Scottsdale, AZ corporate office What you'll do: Field branch & manufacturer requests and questions Organize and review work orders to determine warranty claim eligibility File claims manually and on-line with manufacturers on a daily basis Perform claim maintenance in Rental Man recording claims sent to manufacturers Process and track warranty claims until resolution has been recorded Communicate as needed with branches and suppliers to facilitate the reimbursement of the warranty claims or re-filing if necessary Record credit memos and/or denials in claim maintenance for all warranty claims Attend and prepare manufacturer information for supplier meetings as needed Research and record status of claims for monthly claim aging & controller spreadsheets for follow-up and resolution of outstanding claims Special analysis projects, presentations and assistance to Asst. Warranty Manager as needed Attend and prepare manufacturer information for supplier meetings as needed Create manufacturer informational sheets for intranet posting Conduct and participate in warranty WebEx classes Other duties assigned as needed

Requirements

Associates Degree or equivalent work experience in a corporate environment
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to communicate effectively with personnel in the organization
Excellent problem-solving, communication and computer skills
Strong knowledge of all models of equipment and all changes on the various models from each manufacturer

Responsibilities

Field branch & manufacturer requests and questions
Organize and review work orders to determine warranty claim eligibility
File claims manually and on-line with manufacturers on a daily basis
Perform claim maintenance in Rental Man recording claims sent to manufacturers
Process and track warranty claims until resolution has been recorded
Communicate as needed with branches and suppliers to facilitate the reimbursement of the warranty claims or re-filing if necessary
Record credit memos and/or denials in claim maintenance for all warranty claims
Attend and prepare manufacturer information for supplier meetings as needed
Research and record status of claims for monthly claim aging & controller spreadsheets for follow-up and resolution of outstanding claims
Special analysis projects, presentations and assistance to Asst. Warranty Manager as needed
Attend and prepare manufacturer information for supplier meetings as needed
Create manufacturer informational sheets for intranet posting
Conduct and participate in warranty WebEx classes
Other duties assigned as needed