Warranty Administrator

MileOne Autogroup•Parkville, MD

3d•$60,000 - $80,000

About The Position

Heritage is growing and looking for a motivated Warranty Administrator to join its expanding store network. Experience Everything MileOne has to Offer: - Competitive compensation - Training and mentoring - Great opportunities for advancement - Positive, success-driven work environment Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Summary: Warranty Administrators ensure the dealership is paid for warranty work by preparing, recording, submitting, and following up on all claims, and reconciles them accordingly.

Requirements

Strong verbal and written communication skills
Self-Motivated
Demonstrated entrepreneurial drive and sense of urgency to obtain results on a consistent basis
Basic computer skills
High level of initiative and ability to work in a team

Responsibilities

Process all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
Notifies management of any deviations, and corrections required, and works closely with the service team to ensure the integrity of the repair orders
Keep abreast of all factory recalls and announcements
Works with departments involved in warranty to maintain proper procedures
Reconcile all warranty receivables and work with the accounting department to obtain payments
Resubmit all rejected claims promptly or receives authorization to write them off
Follow up on payment of outstanding claims, reporting anything that requires an escalated issue, i.e. contacting the warranty help lines, rep, etc.
Maintain a professional appearance and a neat work area
Perform other duties as assigned