Warranty Administrator - Harley-Davidson - RideNow Chandler

RideNow Group•Chandler, AZ

7d•Onsite

About The Position

We are seeking a detail-oriented Warranty Administrator to manage and process Harley-Davidson warranty claims. This role is responsible for ensuring accurate claim submission, effective follow-up, and proper tracking of credits while maintaining clear communication with dealership staff and Harley-Davidson. This position is well suited for someone who is organized, comfortable working with dealership software, and experienced in the service or warranty side of a powersports dealership.

Requirements

Strong computer skills and comfort working with multiple software systems
High level of attention to detail and organizational ability
Clear written and verbal communication skills

Nice To Haves

Previous experience at a Harley-Davidson motorcycle dealership
Experience working with Lightspeed DMS
Prior warranty administration or service department experience in powersports or automotive

Responsibilities

Access dealership Dealer Management Software (DMS) to review repair orders and gather required information.
Enter and submit warranty claims through Harley-Davidson Online systems.
Follow up with Harley-Davidson regarding submitted claims, answering questions and providing additional documentation when required.
Communicate with dealership Service Department staff to clarify repair details and obtain essential information.
Notify appropriate staff of required warranty parts returns and track completion.
Monitor claims through the crediting process and verify correct payment.
Maintain organized records and ensure compliance with manufacturer warranty policies.