Warranty Administrator

Reefer Peterbilt / TRP • Huron Charter Township, MI

just now • $20 - $26 • Onsite

About The Position

A Warranty Administrator manages the full life cycle of product warranty claims, acting as the liaison between customers, service departments, and manufacturers to ensure proper documentation, submission, and reimbursement. Key responsibilities include verifying coverage, processing claims, tracking repair orders, and maintaining compliance with manufacturer policies to maximize dealership or company revenue. This is a non exempt position reporting to the Warranty Manager.

Requirements

• Education: High school diploma or equivalent, some college level coursework a plus
• Experience: Previous experience in warranty administration, service writing, or a similar role is required
• Attention to Detail: High level of accuracy for documentation and data entry.
• Software Proficiency: Familiarity with dealer management systems (DMS) and Microsoft Office Suite.
• Communication: Excellent verbal and written communication skills.
• Technical Knowledge: Understanding of product mechanics or technical specifications
• Must be able to lift up to 50 lbs.
• Valid State of Michigan driver’s license with a good driving record is required.
• Dependable and reliable attendance is required.

Responsibilities

• Claims Processing: Accurately review, process, and submit warranty claims to manufacturers in compliance with guidelines.
• Documentation & Records: Maintain detailed records of all warranty work, including parts, labor, and claim status.
• Coverage Verification: Verify warranty coverage for customers and explain terms and conditions.
• Follow-Up & Resolution: Track claims through to resolution, including re-submitting denied claims to secure payment.
• Inventory Control: Track and order necessary warranty parts, and manage the return of defective parts.
• Communication: Coordinate with service advisors, technicians, and manufacturers to resolve issues.
• Policy Compliance: Stay updated on manufacturer policies, bulletins, and recalls.
• Travel between other location as required.
• Perform other duties as assigned.

Benefits

• Health, Dental, Vision, Life Insurance, Short Term Disability, Accident Insurance, Critical Illness
• 72 PTO hour available at the time of hire
• 6 paid holidays
• 401K plan with company participation
• Weekly pay schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED