Warranty Administrator

CSM COMPANIES INC GROUP•Lakeland, FL

2d•Onsite

About The Position

Lakeland Florida Kenworth is seeking a talented individual to take on a full-time Warranty Administrator position at our Lakeland location. This position is ideal for an individual with related experience, effective management skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Requirements

Associate's degree (AA) in an office-related field is highly preferred
3-5 years of related experience, supervisory experience preferred
Understanding of double entry accounting principles
Management skills to include decision making abilities, organizational and leadership skills
Ability to demonstrate and display office protocols to staff and other departments
Must be highly organized, detail-oriented, and results driven
Ability to prioritize and handle numerous tasks simultaneously
Effective written and oral communication skills
Computer skills with an emphasis on word processing and spreadsheet programs
Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis
Ability to work in a dealership environment to include 8 - 10 hour day

Responsibilities

Overall responsibility for the branch warranty
Fosters effective and timely communication between branch departments
Communicates and coordinates with supervisor on warranty rejections and processing issues
Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules
Maintain a warranty process that is timely, thorough, and accurate
File warranty claims
Keep receivable schedules clean and updated
Ship heavy-duty truck parts to various vendors
Process and update customer information into dealer software system and databases
Process and file paperwork such as sales, parts, and service documentation per supervisor direction
Liaison with the corporate office on receivable schedule issues
Fill in as service counter contact as needed
Answer multi-line telephone, directing calls and taking messages as required
Greet customers and handle their questions and concerns quickly, efficiently and professionally
Accept payments for products and services provided and ensure transaction is documented accordingly
Other office duties as assigned