Warranty Administrator
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About The Position
As a Warranty Administrator at Antelope Valley Chevrolet, you will play a crucial role in managing and overseeing warranty claims and processes for our dealership. Your primary responsibility will be to ensure accurate and timely submission of warranty claims to manufacturers, communicate with service advisors and technicians, and follow up on claims to ensure payment. You will work closely with various departments to ensure compliance with warranty guidelines and maintain efficient warranty operations. This position is essential in ensuring that our customers receive the best service possible while also supporting the dealership's operational efficiency. In this role, you will be responsible for processing warranty claims accurately and in a timely manner, following manufacturers' guidelines and requirements. You will verify and document all necessary information and documentation for warranty claims, including repairs performed, parts used, and customer information. Effective communication with service advisors and technicians will be key to gathering required documentation and resolving any issues related to warranty claims. You will also review warranty claims for accuracy and completeness, ensuring all necessary information is included before submission. Your duties will include submitting warranty claims electronically, following the specific procedures of each manufacturer, and monitoring the progress of these claims. You will need to follow up with manufacturers and resolve any issues or discrepancies to ensure timely reimbursement. Maintaining organized warranty records, both physical and electronic, will be essential for auditing purposes. Additionally, you will collaborate with the service department to identify and address potential warranty issues or concerns, and stay updated on manufacturers' warranty policies, procedures, and changes to ensure compliance and provide accurate information to the team.
