Warranty Administrator- Mesa Ford

Asbury Automotive Group-posted 8 months ago
Full-time • Entry Level
Mesa, AZ
Motor Vehicle and Parts Dealers
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As a Warranty Administrator, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue. You will be part of a team that is redefining the car-buying experience through innovative technologies and a commitment to exceptional guest experiences.

  • Adhere to all manufacturers and after-market warranty company's policies and procedures.
  • Establish and maintain productive relationships with the manufacturer's designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business.
  • Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
  • Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer's warranty policy and procedures manual.
  • Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders.
  • Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use.
  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery.
  • Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission.
  • Maintain a record of all claims submitted, returned/rejected, or paid and their current status.
  • Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables.
  • Strong organizational skills and attention to detail.
  • Two years previous automotive/administrative work required.
  • Must be a minimum of eighteen years of age.
  • Must be able to pass pre-employment screens (background and drug test).
  • Semi Monthly pay.
  • Paid holidays & paid time off.
  • Deferred Holiday Pay Match.
  • Paid training.
  • Stock Awards (select management and front-line team member's eligible).
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans.
  • Up to 12 weeks paid pregnancy leave (disability leave).
  • Paid Parental Leave.
  • Health savings.
  • Flex spending accounts (tax free).
  • Short-term and Long-term disability plans.
  • Life Insurance (Whole Life and Term).
  • 401k with company match.
  • Digital career path tool to assist with career development.
  • Continuous training through Asbury's Internal Learning Management System.
  • Professional growth and development opportunities.
  • Student loan relief resources.
  • Employee assistance program.
  • Employee discounts on parts and service repairs.
  • Scholarship awards.
  • Opportunities to join our community service initiatives, which includes paid volunteer hours.
  • Aggressive Employee referral program with bonus opportunities.
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