Warranty Administrator - Audi of West Houston

Sonic Automotive-posted 9 months ago
Full-time • Mid Level
Remote • Houston, TX
Motor Vehicle and Parts Dealers
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Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. At Audi West Houston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

  • Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines.
  • Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks.
  • Reconcile all warranty receivables with payments through the appropriate accounting schedule.
  • Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions.
  • Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready.
  • Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
  • Arrange for parts to be shipped to the factory or distributor, or to be scrapped.
  • Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.
  • 2+ years of automotive warranty administration experience in a dealership setting.
  • Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently.
  • Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms.
  • Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks.
  • Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts.
  • Prior experience with Audi warranty systems and programs, including familiarity with Audi Warranty Policies & Procedures Manual.
  • Experience navigating warranty audits and resolving denied or underpaid claims.
  • Working knowledge of parts return processes and core tracking for warranty-related parts.
  • Laptop provided for approved work-at-home use
  • Medical, dental, vision insurance
  • 401k plan with company match
  • Paid Time Off accrual
  • Sundays off
  • Closed for Thanksgiving day and Christmas day
  • Employee discounts on purchasing and leasing cars
  • Free and discounted gym membership plans
  • Opportunities for career advancement within a Fortune 500 company
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