Warranty Administrator Assistant

Hendrick Automotive Group • Durham, NC

271d

About The Position

The Warranty Administrator Assistant is responsible for preparing records, reconciling warranty claims, and submitting warranty claims to the factory and distributors in accordance with Company guidelines. This position does not have any direct supervisory responsibilities.

Requirements

• High School Diploma or GED.
• Up to 3 years of relevant work experience.
• Previous office, accounting, or administrative experience.
• Some knowledge of automotive parts and warranty claim processing is beneficial.
• Intermediate computer skills in Microsoft Office products.
• Ability to learn the Parts system and software systems utilized to file warranty claims.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers, company personnel, and factory and distribution representatives.

Nice To Haves

• Associate Degree.
• Bachelor Degree.
• Master Degree.
• Doctorate Degree.
• Experience in automotive field.

Responsibilities

• Processes warranty claims in accordance with Manufacturer Guidelines.
• Verifies criteria required by factory or distributor.
• Posts credits received for payment of warranty claims.
• Prepares CSI documents.
• Maintains warranty parts for scrapping or refund in accordance with Manufacturer Guidelines.
• Follows up with the factory and distributors regarding unpaid claims.
• Files warranty documentation and maintains records as necessary.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED