Warehousing Supervisor

UPS

1d•Onsite

About The Position

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment. Job Summary The Control Tower Supervisor is a key leadership role responsible for ensuring high‑quality customer service, accurate KPI and scorecard reporting, effective training program management, and direct oversight of the administrative support team. This role brings structure, consistency, and accountability to daily Control Tower and administrative functions, while serving as a central communication point between operations, quality, leadership, and customer partners. The Supervisor ensures service-level expectations are met, data integrity is maintained, and employees—both new and current—receive the training and support needed to perform successfully.

Requirements

Must be currently located in the same geographic location as the job or willing to self-relocate – Required.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Bachelor’s degree preferred
Warehouse experience preferred
Management or supervisory experience preferred

Responsibilities

Act as the primary customer-facing contact for daily service updates, performance discussions, and issue resolution.
Oversee all customer service activities within the Control Tower, ensuring timely, accurate, and professional communication.
Manage escalations by coordinating with operations, quality, and leadership teams, ensuring resolutions meet customer expectations.
Prepare, review, and deliver customer-facing reports, performance summaries, and operational updates.
Lead the collection, validation, and reporting of key operational metrics across all functional areas.
Maintain and supervise the accuracy of dashboards, scorecards, reports, and performance tools used by both internal teams and customer partners.
Analyze trends, identify risks or performance gaps, and highlight opportunities for improvement to leadership.
Standardize data processes to ensure accuracy, efficiency, and consistent reporting across the operation.
Support root-cause investigations by reviewing data, summarizing findings, and coordinating corrective action plans.
Manage the full onboarding process for new employees, including training scheduling, documentation, and follow-up.
Ensure all mandatory training and annual compliance requirements are completed on time and documented accurately.
Partner with supervisors and managers to ensure training aligns with SOPs, customer requirements, and operational changes.
Maintain audit-ready training files and support internal and external audits as needed.
Identify training gaps and develop improvements to strengthen onboarding and ongoing development programs.
Supervise and provide day-to-day direction to the administrative team responsible for clerical, data entry, document control, and support functions.
Set clear expectations, assign workloads, and ensure the timely completion of administrative tasks critical to operational performance.
Develop and refine administrative procedures to improve efficiency, accuracy, and consistency across the site.
Coach and mentor administrative staff, supporting their development, performance, and career progression.
Ensure the administration function supports customer service, reporting, training compliance, and operational priorities effectively.