Warehouse Will Call Associate - Cold Environment

Executive Personnel Services•Canton, MI

1d•Onsite

About The Position

Job Summary: EPSI Worx is seeking an experienced Will Call Associate to join our client's warehouse team. Candidates will be responsible for tasks like handling will call orders, keeping track of inventory, checking in drivers, and maintaining a smooth warehouse operation. This role requires experience with hand jacks and EPJs (ride-on electric pallet jacks). Reports to the Warehouse Manager, this role also includes helping with candidate interviews. Role also may be subject to working in extreme temperatures, ranging from -10 degrees to 85 degrees. Key Responsibilities: Check-in drivers who have completed their routes by verifying product returned, customers signed the invoice and possible missed deliveries; account for pallets, totes and other company property is returned. Identify missed collections and notify Credit Services. Ensure food safety protocols were followed on the return and coordinate with Food Safety personnel for issues. Assure all delivery exceptions are noted on the invoice and/or delivery exception report. Inspect returned products to determine restocking appropriateness or deciding if the customer warrants the credit. Decide and adjust as needed the appropriate reason code on invoice to provide efficient processing; code damaged or inferior products with the appropriate damage code and write the code on the damaged case. Separate and stage for return processing all products and count the returned items to ensure quantities match the quantity written on the return sheet and invoices. List overage on the return sheet following the "available stock/warehouse location" report to re-enter the product into the inventory system as soon as possible.

Requirements

High school diploma or equivalent
1 year of hand or pallet jack experience
Ability to write routine reports and correspondence
Speak effectively before groups of customers or associates of an organization
Must have exemplary listening skills to facilitate effective two- way communication
Can add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
Solid problem-solving skills
Strong verbal and written communication skills
Must be able to read, write and speak English
Internal certification for operation of a pallet jack, forklift, and Hi-Rise forklift
Must be able to lift and move cases at a minimum of 70 pounds in weight up to 100

Responsibilities

Check-in drivers who have completed their routes by verifying product returned, customers signed the invoice and possible missed deliveries
Account for pallets, totes and other company property is returned
Identify missed collections and notify Credit Services
Ensure food safety protocols were followed on the return and coordinate with Food Safety personnel for issues
Assure all delivery exceptions are noted on the invoice and/or delivery exception report
Inspect returned products to determine restocking appropriateness or deciding if the customer warrants the credit
Decide and adjust as needed the appropriate reason code on invoice to provide efficient processing
Code damaged or inferior products with the appropriate damage code and write the code on the damaged case
Separate and stage for return processing all products and count the returned items to ensure quantities match the quantity written on the return sheet and invoices
List overage on the return sheet following the "available stock/warehouse location" report to re-enter the product into the inventory system as soon as possible