2nd shift Warehouse Team Lead

Growscape•Middlefield Village, OH

1d•$22 - $24•Onsite

About The Position

The Warehouse Team Lead manages and supports daily warehouse operations, including receiving, loading, and picking. This role ensures customer orders are processed accurately and on time, while also handling communication with other departments, vendors, and customers. The position is responsible for keeping shipping and receiving records up to date, resolving any issues that come up, and maintaining good customer relationships. It also involves organizing paperwork, entering data, and helping schedule freight to keep warehouse activities running smoothly and efficiently.

Requirements

High school diploma or GED required. Associate's or Bachelor's degree preferred.
Microsoft platform experience preferred
Minimum of 12 months cumulative experience in a Warehouse/Distribution environment preferred
Minimum of 12 months cumulative experience with Reach Truck and/or Tow Motor preferred
Experience in RF Scan Guns and Warehouse Management Computer Software
The ability to work independently and as part of the team
Excellent communications, organizational, planning, documentation, reporting, and time management skills
Excellent Attendance
The ability to lift 50 lbs and to stand, bend, stretch, sit and reach continuously throughout the shift
Tolerance for changing warehouse conditions due to weather (extreme heat or cold)

Responsibilities

Generate all related paperwork required for customer order, checking for special requests
Coordinate urgent shipping requests with operations, expediting orders as necessary
Follow up with other departments to ensure the service standards are being met
Provide shipping and tracking information as required
Maintain a good relationship with customers via timely responses concerning receipts, shipments, inventory counts, etc.
Report customer feedback to management, including any signs of customer dissatisfaction
Oversee all paperwork associated with orders and maintain the corresponding file
Answer phone calls and operate various office machines and computers proficiently
Enter and verify data regarding customer orders, billing, credits, shipments, receipts, physical inventories, and adjustments in a timely manner
In conjunction with management, schedule inbound and outbound freight to comply with warehouse operations and capacities
Ensure the accuracy of all receiving and shipping documents
Gather and maintain all data and records relative to shipping and receiving activities
Assist in resolving any discrepancies
Collect all documentation for inbound freight and route to the proper record-keeping unit
Comply with all work instructions
Maintains quality service by following Growscapes' company-wide standards; maintains safe and clean work environment by keeping bin locations, pallet area, and workstations neat and free of debris and trash; maintaining clean shipping supply area; complies with company procedures, rules, and regulations