Warehouse System Administrator I

HexArmor•Grand Rapids, MI

4d•Onsite

About The Position

The Warehouse Systems Administrator I supports day-to-day health and usability of HexArmor’s warehouse systems—primarily the Warehouse Management System (WMS) and, in time, the Warehouse Execution System (WES). In this entry-level role, you’ll administer users and permissions, triage and resolve tickets, document fixes, and help frontline teams get the most from the tools that power receiving, picking, and shipping. You’ll partner closely with Warehouse Operations, the Operations Systems & Process Improvement Manager, IT, and vendors to maintain data accuracy and drive incremental improvements that enhance throughput and accuracy.

Requirements

0–2 years in warehouse operations, IT support, or system administration with exposure to enterprise or SaaS systems
Working knowledge of warehouse workflows (receiving, putaway, picking, packing, shipping) and core applications (ERP, WMS, WES)
Able to administer users and permissions, write clear documentation, and handle tickets end to end with sound escalation judgment
Strong plain-language communication with frontline teams and the ability to work across Operations, IT, and vendors with a customer-service mindset
Organized, dependable, and detail oriented with a growth mindset and willingness to deepen system administration skills and process understanding
Comfortable with RF scanners, label printers, and integrated scales used on the floor
Able to work in a ticketing and documentation stack for request intake and knowledge capture
Basic data skills in Excel or simple SQL selects for lookups, exports, and reconciliation

Nice To Haves

Hands-on experience with a WMS in production as an admin or super-user
Familiar with labeling tools and formats such as BarTender and basic ZPL concepts
Understanding of inventory control practices such as cycle counts, lot or serial control, and bin locations
Exposure to carrier and manifest systems such as UPS WorldShip, FedEx Ship Manager, or equivalent
Comfortable participating in UAT and following change control before promoting configuration to production
Willingness to pursue a vendor WMS certification such as Warehouse Edge within the first year
Proficiency with SQL for querying operational data
Exposure to C# for small utilities or light integration tasks
Experience using Jira for issue tracking and workflow management
Experience using Confluence for documentation and SOPs

Responsibilities

Administer users, roles, and permissions in WMS, monitor system health, escalate issues appropriately
Serve as first point of contact for warehouse staff, resolve tickets, document fixes, engage vendors/IT when needed
Provide concise, role-based system guidance to frontline teams
Translate process-improvement requests from the Operations Systems & Process Improvement Manager into clear system tasks/config changes
Identify bottlenecks with Operations and recommend system-driven improvements, participate in testing enhancements/integrations
Validate data accuracy (inventory, transactions, workflows), support basic reporting/exports for Operations/Supply Chain
Support WES planning and deployment in partnership with Operations, IT, and vendors
Own day-to-day WES administration including configuration, users and permissions, monitoring, and change control