Warehouse Support Tech I

Southern Glazer's•Katy, TX

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people. Overview Responsibilities for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues.

Requirements

Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience
5 or more years of work experience
3 or more years of work experience in Warehouse Operations & Support
Working knowledge of PLC operations and PLC electrical panels
Working knowledge of Compressed Air system and Storage and Retrieval Machines (SRM’s)
Working knowledge of spirals and sliding shoe sorters, Motor starters, overloads, and basic wiring
MS Office and other general desktop software experience required
Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software
Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner

Responsibilities

Provide support to the division (24x7) or as directed
Provide training for employees on procedures/systems
Collaborates with other functional areas to identify system integration opportunities
Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.)
Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects
Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking & slotting techniques, etc.)
Provide training for distribution center employees on procedures/ MHE systems
Initial point of contact for onsite support at respective Distribution Center
Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
Perform proactive maintenance for warehouse equipment
Document and escalate issues to the appropriate vendors and SGWS SCM support groups
Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
Oversee detailed root cause analysis of reliability issues
Implement operations continuous improvement measures and initiatives
Perform other job-related duties as assigned