Warehouse Supervisor

Short Story • South San Francisco, CA

77d • Onsite

About The Position

Short Story is seeking a Warehouse Supervisor to lead teams within our fulfillment center in San Francisco. Your mission is to help us build a well-oiled machine, driven by a customer-centric mentality. You'll lead the charge on managing a team of exceptionally talented, bright, and committed people. As Warehouse Supervisor, you will help us deliver our promise to our customers. You will oversee the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met at every turn. You must be an exceptional people manager and operationally savvy. You will lead a large team of associates and several functional Team Leads. You must have the ability and vision to help us scale rapidly. Our ideal candidate is exceptionally detail oriented, and able to track multiple facets of the warehouse at any given time.

Requirements

• You have a four-year degree or equivalent professional experience
• You are an exceptional people manager with 3+ years leading large teams
• You are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slides)
• This is an 100% in person role. You must be able to work in our warehouse in South San Francisco
• Comfortable delivering frequent written and oral feedback
• Eligible to work in the United States

Nice To Haves

• Bilingual English & Spanish - bonus
• You thrive in fast-moving environments where you will move quickly
• You are energetic and ready to be on-the-go -- leading your team from the floor for 8 or more hours per day
• Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment
• Entrepreneurial mindset: You must be comfortable and confident leading a small team where your ideas and efforts will have a direct impact on company processes
• Expertise in verbal and written communication with internal and external stakeholders
• Previous experience working in ecommerce or a tech startup is a plus
• Must be able to wear many hats with a hands-on, ready to go attitude
• Must be flexible and accept change readily with a driven and positive mindset
• Eager to learn and excited to help build a company from the ground up

Responsibilities

• Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals
• Support development of warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping
• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met
• Inspire, develop, and support your direct reports and warehouse associates
• Connect your team to our vision and bring focus & intention to delivering on our stated goals
• Manage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needs
• Review daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes.

Benefits

• Medical, dental, and vision benefits
• 401k with company match
• Flexible PTO policy
• Catered lunch on Fridays and company events
• Employee discount on merchandise
• Opportunity to work at a Y-Combinator backed startup alongside a dedicated and experienced founding team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees