Idlewild and SoakZone: Warehouse Supervisor

Herschend • Ligonier, PA

3d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Warehouse Supervisor is responsible for managing the operations of all warehouse locations throughout the park This position will be responsible for all aspects of warehouse operations and its team members, including training, accountability, food safety and sanitation, internal guest service, receiving activities, delivery fulfillment and quality controls. This role also assists in hiring, scheduling, reporting and training activities. We are currently looking for a: Idlewild and SoakZone: Warehouse Supervisor

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work until later hours of the evening, from open to close
• Must possess a valid driver’s license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Proficiency in Microsoft products, including Excel
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer
• Ability to work in enclosed spaces and refrigerated areas
• Ability to withstand heat and humidity in the various food stands and restaurants
• Ability to use a step ladder in a safe and proper manner
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• This role will be based in both an office setting as well as many other indoor and outdoor park locations
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to refrigerated temperatures on a regular basis
• Subject to frequent repetitive motion and lifting of heavy objects
• Some exposure to dust and chemical cleaning agents

Nice To Haves

• High School Diploma, GED, or equivalent preferred
• 2+ years of previous warehouse experience and/or supervisor experience preferred.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise the daily operations of the Warehouse team and any other assigned departments
• Lead by example, attitude, and as a representation of Idlewild and SoakZone’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all warehouse positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law
• Assist with team scheduling and timekeeping activities
• Conduct opening and closing procedures of all assigned areas.
• Practice, teach and enforce proper food safety guidelines adhering to company policy and local Health Department requirements.
• Maintain all alcohol safety practices when applicable.
• Oversee quality controls of food items and ensure perishables are being rotated properly.
• Ensure that cleanliness of all interiors and exterior warehouse areas is maintained.
• Manage inventory, focusing accurate and timely receiving, order fulfilment, physical and cycle counts and waste controls.
• Interface with other stakeholders on product and supply needs.
• Interface with maintenance on all equipment or physical plant needs.
• Inspect all products that are delivered to ensure they are undamaged.
• Ensure that all invoices from deliveries are properly received and communicated to the proper colleagues for payment.
• Ensure that the Warehouse team is following safety guidelines set by the organization as well as OSHA, Department of Health, State, and Local guidelines.
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone, Kennywood, and Sandcastle on your days off, as well as free tickets for your family & friends!
• Exclusive employee events throughout the season

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED