Warehouse Supervisor

Second Life Mac•Skokie, IL

21d

About The Position

The Warehouse Supervisor is responsible for overseeing all outbound shipping activities to ensure accurate, timely, and cost-effective order fulfillment. This role leads the shipping team, coordinates carrier pickups, ensures compliance with company and regulatory standards, and drives continuous improvement in shipping processes and performance.

Requirements

High school diploma or GED required
2–5 years of warehouse experience, with strong focus on shipping operations
Experience with shipping systems and carrier software platforms
Knowledge of freight processes (LTL, FTL, parcel, international shipping preferred)
Strong leadership and organizational skills
Ability to work in a fast-paced, deadline-driven environment

Nice To Haves

1–3 years of supervisory experience preferred
Forklift certification preferred

Responsibilities

Supervise daily outbound shipping operations, including picking verification, packing, labeling, and staging
Lead and support shipping team members to meet productivity and accuracy targets
Coordinate with carriers to schedule pickups and resolve shipping issues
Ensure all shipments are processed accurately within established timelines
Verify shipping documentation and compliance requirements
Monitor shipping metrics such as on-time delivery, order accuracy, and freight costs
Implement process improvements to increase efficiency and reduce errors
Maintain organized staging areas and dock management procedures
Enforce safety protocols and proper material handling practices
Collaborate with inventory, receiving, intake, and customer service teams to resolve discrepancies
Conduct training, scheduling, and performance evaluations for shipping staff