Warehouse Supervisor/Specialist

SwiftX Inc. • Fresno, CA

84d

About The Position

The Warehouse Supervisor will oversee operations of Delivery Service Providers (DSPs) to ensure compliance with company standards. This role involves developing and enforcing quality assurance protocols, monitoring performance, and driving continuous improvement. The supervisor will also oversee third-party warehouse activities, coordinate cross-border logistics from China to global markets, and lead budget management and team KPIs. Daily control meetings and performance reviews will be conducted, along with recruiting qualified DSPs and providing onboarding. The supervisor will design training programs to improve service quality and manage in-house and outsourced vehicle resources while continuously optimizing collection models and processes. Coordination with internal teams and external partners is essential, as well as handling daily operations and emergency responses.

Requirements

• Bachelor’s degree or equivalent.
• Bilingual Mandarin required.
• Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Supervise operations of DSPs, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee third-party warehouse activities for consistency and reliability.
• Coordinate cross-border logistics from China to global markets.
• Lead budget management and team KPIs.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Manage in-house and outsourced vehicle resources.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree