Warehouse Supervisor/Specialist

SwiftX Inc. • Cleveland, OH

87d

About The Position

In this role, you will be assigned to learn from different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach. You will supervise and assist operations of Delivery Service Providers (DSPs), ensuring compliance with company standards. Your responsibilities will include developing and enforcing quality assurance protocols, monitoring performance, and driving continuous improvement. You will oversee third-party warehouse activities for consistency and reliability, coordinate cross-border logistics from China to global markets, and lead budget management and team KPIs. Daily control meetings and performance reviews will be part of your routine, along with recruiting qualified DSPs and providing onboarding. You will design training programs to improve service quality, oversee regional fleet operations, task distribution, and cost control, manage in-house and outsourced vehicle resources, and continuously optimize collection models and processes. Coordination with internal teams and external partners will be essential, as well as handling daily operations and emergency responses.

Requirements

• Bachelor’s degree or equivalent, bilingual Mandarin required.
• Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Supervise and assist operations of DSPs, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee third-party warehouse activities for consistency and reliability.
• Coordinate cross-border logistics from China to global markets.
• Lead budget management and team KPIs.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Manage in-house and outsourced vehicle resources.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree