Warehouse Supervisor - ICQC

Adorama•Chattanooga, TN

11h•$65,000•Onsite

About The Position

Powering fast, reliable fulfillment for Adorama, Scuba.com and SunnySports, the shipping warehouse is the backbone of our e-commerce business. Distributing from two warehouses, we ensure that creators, adventurers, and enthusiasts alike get the gear they need—accurately and on time. Whether it’s camera equipment, dive gear, or outdoor essentials, our warehouse teams handle every step of the process with precision, care, and a deep commitment to the customer experience. We don’t just ship products—we help deliver moments of inspiration, exploration, and creativity. We’re a team that takes pride in doing things right—working together to ensure every package that leaves our warehouses reflects the quality, reliability, and service our customers expect from each of our brands. As the Inventory Control, Quality & Process Improvement Supervisor, you will play a key leadership role in driving inventory accuracy, root cause resolution, and quality standards throughout the fulfillment center. This role is structured as a horizontal leadership position with broad influence across departments rather than direct headcount responsibility. You’ll be responsible for owning IC/QC processes, investigating errors, building quality reporting, and working collaboratively with operations leaders to implement preventative solutions. This is an ideal opportunity for a hands-on, data-driven leader who thrives on solving problems, improving systems, and making a measurable impact on fulfillment outcomes.

Requirements

5+ years of warehouse experience, including 3+ years in quality control and inventory control.
Strong leadership and coaching skills with a hands-on approach.
Strong analytical and problem-solving skills with a data-first approach.
Proven experience in root cause analysis and implementing corrective actions.
Excellent communication skills and ability to influence across departments.
Comfort working cross-functionally with teams across all departments.
Proficiency in warehouse systems and reporting tools
Ability to multitask, prioritize, and remain flexible in a fast-paced environment.
Must be able to lift up to 50 pounds and stand/walk for extended periods.
Requires regular presence on the warehouse floor and flexibility to shift between departments.
Fast-paced environment with shifting priorities.
Must be available to support extended hours during peak seasons.

Nice To Haves

AS400 preferred.

Responsibilities

Take full ownership of the IC/QC process, ensuring that warehouse processes meet quality standards.
Monitoring fulfillment operations and product flow to ensure high standards of quality, accuracy and timelines.
Develop and manage comprehensive IC and QC reports using sample checks and trend analysis.
Log and investigate complaints or quality issues, categorize by type, and identify root causes.
Collaborate with warehouse leadership to implement corrective actions and ensure issue resolution.
Use data-driven insights to report and create long-term solutions.
Maintain a strong floor presence to observe operations and identify issues to provide real-time feedback.
Support and coach team members to ensure adherence to SOPs and best practices.
Partner with the Supervisors to reduce product/order discrepancies and accuracy issues.
All supervisors are expected to cross-train and step into other roles or departments as needed to support overall warehouse operations including peak seasons, holidays, vacations, and shift in priorities.
Track and report on key performance indicators (KPIs) related to IC/QC and process performance.
Maintain reporting tools and logs to support trend visibility and root cause resolution.
Provide recommendations to leadership based on data findings.
Assist in training all warehouse staff on quality standards, IC processes, and issue prevention.
Support cross-training initiatives across departments to build team flexibility and reduce downtime.
Support documentation and continuous improvement of SOPs related to IC/QC functions.
Lead by example and foster a culture of accountability, quality, and improvement.