Warehouse Specialist

SwiftX Inc. • Houston, TX

72d

About The Position

The position involves supervising and assisting operations of Delivery Service Providers (DSPs) to ensure compliance with company standards. The role includes developing and enforcing quality assurance protocols, monitoring performance, and driving continuous improvement. The supervisor will oversee warehouse activities for consistency and reliability, coordinate logistics between warehouses, and lead budget management and team KPIs. Daily control meetings and performance reviews will be conducted, and the supervisor will be responsible for recruiting qualified DSPs and providing onboarding. Additionally, the role includes designing training to improve service quality, overseeing regional fleet operations, managing in-house and outsourced vehicle resources, and continuously optimizing collection models and processes. The supervisor will also coordinate with internal teams and external partners, handle daily operations, and respond to emergencies.

Requirements

• Bachelor’s degree or equivalent.
• Bilingual Mandarin required.
• Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Supervise and assist operations of DSPs, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Coordinate logistics between warehouse to warehouse.
• Lead budget management and team KPIs.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Manage in-house and outsourced vehicle resources.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree