The position involves supervising and assisting operations of Delivery Service Providers (DSPs), ensuring compliance with company standards. The role includes developing and enforcing quality assurance protocols, monitoring performance, and driving continuous improvement. The candidate will oversee warehouse activities for consistency and reliability, coordinate logistics between warehouses, and lead budget management and team KPIs. Daily control meetings and performance reviews will be conducted, and the candidate will be responsible for recruiting qualified DSPs and providing onboarding. Additionally, the role requires designing training to improve service quality, overseeing regional fleet operations, task distribution, and cost control, as well as managing in-house and outsourced vehicle resources. Continuous optimization of collection models and processes is expected, along with coordination with internal teams and external partners. The candidate will handle daily operations and emergency responses.
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Education Level
Bachelor's degree