About The Position

This role involves assisting and overseeing operations of DSPs, ensuring compliance with company standards, developing and enforcing quality assurance protocols, and monitoring performance for continuous improvement. The position also includes overseeing warehouse activities for consistency and reliability, coordinating domestic delivery within the city, providing insights on daily control meetings and driver performance reviews, and recruiting and onboarding qualified DSPs. Furthermore, the role requires designing training to improve service quality, overseeing regional fleet operations, task distribution, and cost control, continuously optimizing collection models and processes, coordinating with internal teams and external partners, and handling daily operations and emergency responses. The company is an equal opportunity employer and provides on-the-job training through a rotational approach.

Requirements

  • Bachelor’s degree or equivalent, bilingual Mandarin required.
  • Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences.
  • Strong leadership, analytical, and decision-making skills.
  • Able to perform under pressure in fast-paced environments.

Responsibilities

  • Assist and oversee operations of DSPs, ensuring compliance with company standards.
  • Develop and enforce quality assurance protocols.
  • Monitor performance and drive continuous improvement.
  • Oversee warehouse activities for consistency and reliability.
  • Coordinate domestic delivery within the city
  • Provide insights on daily control meetings and driver performance reviews.
  • Recruit qualified DSPs and provide onboarding.
  • Design training to improve service quality.
  • Oversee regional fleet operations, task distribution, and cost control.
  • Continuously optimize collection models and processes.
  • Coordinate with internal teams and external partners.
  • Handle daily operations and emergency responses.

Benefits

  • 7 PTO days
  • 5 Paid Sick Leave Days
  • 6 Paid Holidays
  • 401K 100% Matching up to 2%
  • 50% Medical insurance, 100% Dental and Vision Insurance
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