Warehouse Senior Operations Manager

Covenant Logistics•Lithia Springs, GA

About The Position

The Senior Operations Manager is responsible for overseeing all aspects of warehouse operations, including inventory management, order fulfillment, shipping and receiving, workforce planning, and compliance with safety and quality standards. This role ensures operational efficiency, cost-effectiveness, and high service levels to meet customer expectations. The Senior Operations Manager oversees all operating shifts and departments within the distribution center that could include the following departments: International Shipping (import/export), Co-Manufacturing Shipping/Receiving, & Overflow site management. Operational Leadership Manage day-to-day warehouse operations, ensuring timely and accurate order processing. Multi-Department Oversight-Import/Export, Co-Manufacturing, Overflow Site Management Develop and implement strategies to optimize workflow, reduce costs, and improve productivity. Ensure all KPI’s, metrics and sustainable profitability goals are met and maintained Assist management and engineering with site layout Continuously monitor space needs consolidating when possible Develop and maintain operating documents (Work inst., flow charts, Job descriptions) Develop and provide org chart for customers and associates Plan labor to follow production or customer needs Utilize labor for VAS (value added services) Remove excessive labor for profitability and efficiency Track and train associates to maximize utilization Assist in driver retention and turnover Identify and record performance measurements to align with customers’ goals or needs Provide format for recording measurements and update as needed to reach goals Add or remove goals to challenge operation to better serve the customer Lead, mentor, and develop warehouse supervisors and staff. Create staffing plans and oversee scheduling to meet operational demands. Foster a culture of accountability, safety, and continuous improvement. Ensure compliance with company policies, documenting coaching and corrective actions in accordance to disciplinary standards. Develop Staff by Cross Training/On-Job Training Ensure accurate inventory management and reconciliation. Implement quality assurance processes to minimize errors and returns. Coordinate cycle counts and audits. Enforce OSHA, DOT, company and customer safety standards. Maintain compliance with regulatory requirements and internal policies. Conduct monthly safety training and inspections. Provide reports based on customers’ needs Capture relevant information to be used during review periods

Requirements

Knowledge of international shipping/receiving and Co-Manufacturing processes
Ability to manage multi-shift operations and/or multi-site operations (overflow warehousing)
Strong Leadership and team building abilities
Ability and skills to assess and discuss operational performance in a business review meeting with customers
Ability to move around warehouse floor up to 70% of working hours to observe and coach for performance
Ability to create and analyze data for metrics tracking
Excellent communication skills in person, or by computer, telephone, 2-way radio, cell phone
Knowledge of hazardous material
Ability to work in a fast-paced environment with exposure to falling objects and forklift traffic
Know or be able to learn HighJump WMS (Warehouse Management Systems), Oracle, and/or SAP Operating System
Know or be able to learn WMS and customer ERP if necessary
Proficient Skills utilizing Microsoft Office (Excel, Word, and Outlook)
Ability to work in ambient storage environment
Ability to work flexible schedule based on customer demand and peak quarter-end periods.
Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field required.
5+ Years leadership experience in Distribution, Logistics or Supply Chain Management required

Nice To Haves

Food grade facility experience, a plus
Account management experience, plus
P & L management experience, a plus
HighJump WMS experience, a plus
SAP experience, a plus
Multi-department experience (i.e. International, Domestic, co-manufacturing), a plus

Responsibilities

Manage day-to-day warehouse operations, ensuring timely and accurate order processing.
Multi-Department Oversight-Import/Export, Co-Manufacturing, Overflow Site Management
Develop and implement strategies to optimize workflow, reduce costs, and improve productivity.
Ensure all KPI’s, metrics and sustainable profitability goals are met and maintained
Assist management and engineering with site layout
Continuously monitor space needs consolidating when possible
Develop and maintain operating documents (Work inst., flow charts, Job descriptions)
Develop and provide org chart for customers and associates
Plan labor to follow production or customer needs
Utilize labor for VAS (value added services)
Remove excessive labor for profitability and efficiency
Track and train associates to maximize utilization
Assist in driver retention and turnover
Identify and record performance measurements to align with customers’ goals or needs
Provide format for recording measurements and update as needed to reach goals
Add or remove goals to challenge operation to better serve the customer
Lead, mentor, and develop warehouse supervisors and staff.
Create staffing plans and oversee scheduling to meet operational demands.
Foster a culture of accountability, safety, and continuous improvement.
Ensure compliance with company policies, documenting coaching and corrective actions in accordance to disciplinary standards.
Develop Staff by Cross Training/On-Job Training
Ensure accurate inventory management and reconciliation.
Implement quality assurance processes to minimize errors and returns.
Coordinate cycle counts and audits.
Enforce OSHA, DOT, company and customer safety standards.
Maintain compliance with regulatory requirements and internal policies.
Conduct monthly safety training and inspections.
Provide reports based on customers’ needs
Capture relevant information to be used during review periods

Benefits

401(k) match
Serious Health Condition Pay
Full Health Benefits Package Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays
Casual Dress
Tuition Reimbursement
Employee Discount Program
Dependent Care Flexible Spending Account
Adoption Assistance
Employee Assistance Program