Warehouse Returns Supervisor

Nysonian•Las Vegas, NV

1d•Onsite

About The Position

The Warehouse Returns Supervisor plays a critical role in ensuring operational efficiency and accuracy within the returns department of a warehouse or distribution center. This position oversees daily return processing, maintains inventory integrity, and enforces productivity and quality standards. Acting as a central point of coordination between Warehouse Operations, Quality, and Inventory teams, the role drives structured workflows, real-time tracking, and process compliance to support seamless reverse logistics and operational scalability.

Requirements

Minimum 3–5 years of warehouse experience, including returns or reverse logistics, with 2–3 years in supervisory or team leadership roles.
Proven expertise in managing high-volume return operations, optimizing workflows, and maintaining productivity standards.
Strong proficiency with Warehouse Management Systems (WMS) and inventory control software to ensure operational accuracy.
Demonstrated ability to monitor, analyze, and drive KPIs, metrics, and team performance in a dynamic warehouse environment.
Excellent leadership, communication, and problem-solving skills, with the ability to resolve conflicts and coach teams effectively.

Responsibilities

Lead, coach, and manage the returns team, ensuring high productivity, adherence to safety standards, and performance accountability.
Oversee end-to-end returns processing, including inspection, classification, disposition, and reintegration of products into inventory or vendor channels.
Maintain inventory integrity by ensuring accurate system entries, investigating discrepancies, and coordinating with warehouse and inventory control teams.
Develop, monitor, and drive key operational metrics (KPIs) such as processing time, accuracy rate, and return volume to optimize departmental performance.
Streamline workflows and processes to enhance efficiency, reduce backlog, and ensure compliance with warehouse and quality standards.
Utilize Warehouse Management Systems (WMS) to track returns activity and maintain real-time visibility across the department.
Prepare and communicate actionable reports on returns trends, defects, and operational insights to senior management and cross-functional stakeholders.