Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made. Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at Harrypottershop.com. The primary goal of this role is to maximize customer satisfaction at the Harry Potter Shop by delivering world-class customer service, upholding the highest standards of operational and administrative excellence, and ensuring clear, timely, and effective communication across all touchpoints. This includes creating memorable and magical customer experiences, proactively resolving issues with care and professionalism, and continuously identifying opportunities to enhance service delivery. By fostering a customer-centric culture and maintaining attention to detail, this role plays a critical part in building customer loyalty and reinforcing the Harry Potter brand experience. It is an essential function of this position that the work be performed entirely from the Company’s offices as this is the retail operations division of our organization and requires in-person working relationship with the warehouse and e-commerce operations as well as physical product returns.