Symbotic-posted 14 days ago
Full-time • Mid Level
Onsite • Hoschton, GA
11-50 employees

As the Operations Supervisor in our Jackson, GA facility you will own the departmental operational performance of your assigned department. You will lead teams, manage workflows, ensure safety and quality, partner with automation system owners, and serve as the bridge between facility departments and site leadership. You will report to the General Manager (or similar) and will be responsible for hitting KPIs, continuous improvement, employee development, and customer satisfaction. Exol is pioneering fulfillment-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail. Exol is an independently managed joint venture between Symbotic and Softbank.

  • Oversee daily departmental operations: receiving, put-away, picking/packing, shipping, returns, and/or value-added services.
  • Ensure safe, compliant operations: enforce safety policies, lead safety meetings, conduct audits, and drive corrective actions.
  • Manage labor/resource planning: staffing, shift scheduling, overtime control, productivity monitoring.
  • Drive performance metrics: overall equipment effectiveness (OEE), on-time shipping, inventory accuracy, order-cycle time, shrinkage, cost per unit, etc.
  • Partner with automation/technology teams: integrate robotics/AI tools into workflows, monitor system uptime, troubleshoot operational issues.
  • Lead continuous improvement initiatives: identify waste, implement lean practices, standardize work, conduct root-cause analysis.
  • Develop, coach and mentor leads and team members: set goals, conduct performance reviews, foster engagement and retention.
  • Collaborate cross-functionally: maintenance, IT, safety, HR, customer service and supply-chain teams to align operations with customer needs and corporate goals.
  • Maintain departmental operations budget and cost controls: labor, equipment, utilities, consumables.
  • Ensure compliance with company policies, regulatory requirements (OSHA, DOT, environmental, etc.).
  • Prepare and present reports to senior leadership: KPI dashboards, trend analyses, improvement plans.
  • High School diploma required.
  • Minimum 5 years’ operations leadership experience in a high-volume warehouse/distribution center environment.
  • Demonstrated track record of managing performance metrics, labor management, continuous improvement, and safety.
  • Strong leadership, communication and people-management skills; ability to motivate, coach and develop talent.
  • Analytical mindset: able to interpret data, identify trends, and drive decisions.
  • Lean/Kaizen mindset; comfortable leading change and process improvement.
  • Strong problem-solving skills, ability to react quickly to operational issues and escalation.
  • Knowledge of warehouse management systems (WMS), ERP and automated equipment controls.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Excellent interpersonal skills and collaboration; able to interact with operations staff, technology teams, customers and senior leadership.
  • Proficient with Microsoft Office (Excel, PowerPoint) and data visualization tools.
  • Experience with automation/robotic systems is preferred.
  • Experience working with large teams (100+ employees) across multiple shifts is a plus.
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